Last updated
11 March, 2026

Audit terms and conditions

By purchasing a Webflow Website Audit, you agree to the following terms and conditions. These terms apply to all audit services provided by Bjornflow.

1. Scope of Service

The audit includes:

  • One 15-minute introductory call to align on goals and context
  • A written insights document outlining findings and recommendations
  • A recorded video walkthrough explaining key observations
  • The audit focuses on website structure, UX/UI, SEO optimization, performance, messaging clarity, and conversion-related issues
  • If the website is not built in Webflow, the audit may include high-level platform suitability observations. However, no technical migration planning or implementation is included

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Not included:

  • Brand strategy or full brand analysis (unless directly relevant to website effectiveness)
  • Design, development, or implementation work
  • Ongoing consulting or follow-up calls beyond what is stated
  • Third-party tools, paid audits, or competitor research unless explicitly agreed

2. Process & Timeline

  • The 15-minute call must be completed before the audit begins.
  • Payment is collected at the time of booking. The audit process begins after the discovery call has been completed.
  • Delivery timeframe is 3–5 business days, starting after the call and payment.
  • Public holidays, weekends, or unforeseen circumstances may extend the delivery timeline. You will be informed if this happens.

3. Payment & Fees

  • Full payment is required upfront via Stripe at the time of booking the call.
  • Payment confirms agreement to these Terms & Conditions.
  • Prices are non-negotiable unless explicitly stated otherwise in writing.

4. No Refund Policy

  • By purchasing this service and requesting it to begin immediately following the discovery call, you acknowledge and agree to waive your 14-day right of withdrawal under EU consumer law. This waiver applies once the audit work has commenced.
  • Cancellations made at least 24 hours before the scheduled call are eligible for a full refund.
  • Cancellations within 24 hours of the call, missed calls, or audits that have started are non-refundable.
  • Once the audit work has started, the service is considered in progress and non-refundable.

5. Use of Deliverables & Intellectual Property

  • You may use the audit insights, document, and video internally for your business.
  • You may not resell, redistribute, or publish the audit materials as standalone products.
  • All methods, frameworks, and analysis approaches remain the intellectual property of Bjornflow.

6. No Guarantee of Results

The audit provides strategic and professional recommendations based on experience and best practices. However:

  • While the audit identifies opportunities for improvement, Bjornflow does not guarantee specific results, rankings, revenue increases, or performance outcomes following implementation.
  • Search engine algorithms, platform limitations, and third-party systems are outside of Bjornflow’s control.
  • Implementation decisions and results are entirely the client’s responsibility.

7. Limitation of Liability

Bjornflow is not liable for:

  • Loss of revenue, data, or business performance
  • Technical issues caused by implementation of recommendations
  • Third-party tools, platforms, or hosting issues

The audit is advisory in nature.

8. Communication

  • All communication will take place via email and the scheduled call.
  • Additional support or clarification beyond the delivered materials may require a separate service or consultancy booking.

9. Acceptance of Terms

By paying the invoice, you confirm that you:

  • Have read and understood these Terms & Conditions
  • Agree to the scope, timeline, and limitations of the audit service

10. Governing Law & Disputes

These terms are governed by the laws of Romania and applicable EU regulations. In the event of a dispute, both parties agree to attempt resolution in good faith before pursuing legal action.